Terms of service

Terms of Service

Last updated: 22/09/2026

Welcome to Mahala. These terms explain how our online store operates and the conditions that apply when you purchase from us.

1. About Mahala

Mahala is operated by mahala made, trading as Mahala, ABN [insert ABN].

Throughout these terms, “Mahala”, “we”, “us” and “our” refer to that business. “You” and “your” refer to the person using our website or placing an order.

Please read these terms before purchasing, together with our Shipping Policy, Returns & Exchanges Policy and Privacy Policy.

By placing an order, you agree to the terms made available to you at the time of purchase.

2. Our products

Mahala pieces are made by hand and released in limited, small-batch drops. Product descriptions explain the materials, construction, features and care requirements of each piece.

As part of handmade production, subtle variations in crochet, leather grain, natural stones, colour and detailing may occur. These differences are part of the individual character of each piece.

We aim to represent our products accurately through descriptions and photography. Colours may appear slightly different depending on lighting and screen settings.

Handmade characteristics and minor colour variations do not remove our obligation to supply products that are of acceptable quality, fit for their applicable purpose and consistent with their descriptions.

3. Sizing and bikini selections

Please review the sizing information and product description carefully before placing your order. Contact us before purchasing if you need help choosing your size or understanding the fit of a particular design.

Where bikini tops and bottoms are available to purchase separately, your order includes only the pieces you select. A product image showing a complete bikini does not, by itself, mean both pieces are included in the displayed price.

The product page and your cart will identify whether you are purchasing a top, bottoms or both. Please check the size selected for each piece before completing checkout.

4. Prices and payment

Prices are displayed in the currency identified on our website and at checkout. Prices offered to Australian customers include GST where applicable and any unavoidable charges that can be calculated at the time the price is displayed.

Shipping is included as explained in section 6.

Payment must be made using an available checkout method, and you must be authorised to use that payment method. Payment must be received before your order is dispatched.

We may change prices for future purchases. A subsequent price change will not alter the agreed price of an existing order.

If we discover a pricing or product-information error affecting your order, we will contact you promptly. We will not charge an additional amount or substitute a different product without your agreement.

5. Orders and availability

Your order is accepted when we issue your order confirmation. Please check the confirmation and contact us promptly if any details are incorrect.

Because our pieces are produced in limited quantities, we cannot guarantee that a particular style, colour or size will be restocked.

If an item becomes unavailable after you order, we will notify you promptly and refund the amount paid for any item we cannot supply, unless you agree to an alternative. If only part of an order is affected, we will contact you to agree how the remaining items should be handled.

We may pause processing while reasonably necessary to clarify incomplete order details or investigate a potentially unauthorised payment. We will contact you where clarification is needed.

To request an address correction or order amendment, contact us as soon as possible. Changes may not be possible once an order has been dispatched. This does not affect any cancellation or other rights you have under applicable law.

6. Shipping and delivery

Shipping is included with Mahala orders delivered to the destinations we service. No separate shipping charge is added at checkout.

Please refer to our Shipping Policy for available delivery destinations, order preparation times, estimated delivery timeframes and any international delivery conditions.

Delivery timeframes are estimates unless we expressly agree to a guaranteed delivery date. If we become aware of a significant delay, we will contact you with an update.

Please provide an accurate delivery address and contact details. If you notice an error, contact us promptly so we can help.

If your order is delayed, missing or arrives damaged, please contact us. We will investigate, follow up with the delivery provider where necessary and provide an appropriate resolution consistent with your consumer rights. Dispatching an order does not end our responsibility to address delivery problems.

7. Change-of-mind returns and exchanges

Except where required by applicable law, we do not offer returns, refunds or exchanges for change of mind, a change in preference or selecting an incorrect size where the product and sizing information were accurately described.

Please choose carefully and contact us before purchasing if you need assistance.

This restriction does not apply to a faulty or misdescribed product or otherwise limit your consumer rights. Further information is available in our Returns & Exchanges Policy.

8. Faulty products and your consumer rights

Nothing in these terms or our other store policies excludes or restricts your rights under Australian Consumer Law or other consumer protections that cannot lawfully be excluded. These rights apply to handmade, limited-drop and sale products.

For a major product failure, you may choose a refund or replacement, or keep the product and seek compensation for its reduced value. Other compensation may also be available under the law.

For a minor failure, we will provide a remedy within a reasonable time, which may include a free repair. Further rights apply if we cannot resolve the problem within a reasonable time.

Please contact us with proof of purchase, a description of the issue and photos where possible. We may need to assess the item before determining the appropriate remedy. Original packaging is not required.

We will cover reasonable return costs for a confirmed consumer-guarantee issue. Refunds will be made to the original payment method unless we agree otherwise with you.

9. Caring for your piece

Please follow the product-specific care instructions provided on our website and with your purchase.

Different materials require different care. Refer to the instructions for your particular piece rather than applying the same washing or storage method to all Mahala products.

If you are unsure about caring for a piece or whether a material is suitable for your intended use, please contact us.

10. Using our website

You must not use our website for fraudulent or unlawful purposes, submit information you know to be false, introduce malicious code, attempt unauthorised access or interfere with the store’s operation.

We may restrict access where reasonably necessary to address a security threat, unlawful activity or serious misuse. Any restriction will not remove your rights relating to an existing purchase.

11. Our content and intellectual property

Original Mahala branding, photographs, written content and other website materials belong to us or their respective rights holders.

You are welcome to share links to our website and products. Please obtain permission from the relevant rights holder before reproducing or using protected content for commercial purposes, except where permitted by law.

Purchasing a product does not transfer intellectual property rights in our branding or website content.

12. Privacy

Our Privacy Policy explains how we handle personal information collected through our store, including information provided when you place an order or contact us.

Please refer to that policy for details about how information is collected, used, shared and protected, and how to contact us with a privacy question.

13. Changes to these terms

We may update these terms to reflect changes to our business, website or legal obligations.

The latest version will be published on this page with an updated date. Changes will apply to future orders and will not retrospectively alter the terms of an order already placed without your agreement, except where a change is required by law.

14. Questions and disputes

If you have a concern about your purchase or these terms, please contact us so we can understand the issue and work towards a resolution.

This does not prevent you from contacting a consumer protection agency, seeking independent advice or exercising your legal rights.

These terms are governed by the laws of [insert the Australian state or territory where your business is based], Australia. Disputes may be brought before any court or tribunal with jurisdiction.

Nothing in this section removes any mandatory consumer protections that apply to you.

15. If part of these terms cannot be enforced

If a provision is found to be unlawful or unenforceable, it will not apply to the extent of that finding. The remaining provisions will continue to operate where they can lawfully do so.